I did a Google search and came up with this. I wouldn't put anything past them. stuck in
Leverage Social Media to Improve Service, Marketing and Sales with our Social CRMSolution
Astute Solutions' Social CRM solution can help your business understand, analyze and respond to relevant social media communications.
Our Social CRM solution enables your company to:
- Monitor and analyze millions of interactions on the social Internet to determine the content, context and sentiment of each conversation
- Apply business rules and processes to triage the right communications to the right resources in real-time
- Proactively engage individuals and/or groups within social media websites when appropriate
- Link social profiles to customer records to deliver a holistic experience
- Access high-level dashboards that provide business intelligence, indicate trends, measure brand health, and provide heat maps of conversations
- And much more!